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  • Writer's pictureJacqui Grant

NDIS - Providers and Participants

Connect and Grow Magazine - September 2023 - Edition 1

When it comes to running an NDIS business or having an NDIS plan, understand that the NDIS can be a complex system to navigate, and it can be tough for both providers and participants.

When it comes to providing services to those with an NDIS plan it’s important to set your business up properly and have compliance, have a solid business plan and the right insurance for the business.

It’s also important to stay within your scope of practice as part of being an Australian business and your insurance coverage.

As part of best practice, you can offer FREE meet and greet to meet people to find out if you are the right fit for each other. It is a great opportunity for both to ask questions and learn more about each other.

Listen to the person requesting your services and ensure you can display honesty and trust. Many people with an NDIS plan have struggled and fought hard to get the funding in their plan to have the services, and it is important that all judgements are removed.

The person with the plan is a person first; they are not a diagnosis or a disability; they are a PERSON, and when you come from a person-centred approach, you will find it is much easier to build trust and a positive reputation.

Uniquely Me book covers some of the experiences of those who have a disability, who have faced challenges in their life and how they have faced those challenges and judgements along with day-to-day struggles.


Tips and Strategies for those with a NDIS plan

· Discuss your plan with your support coordinator or a family member to understand it correctly and how much of each service you can have; this is your business, and you do not have to disclose any financial information to anyone other than the support coordinator and plan manager.

· It’s okay to say “no thank you” if a provider has met with you and you are not comfortable working with them for whatever reason. This is your life, and it is important that you feel comfortable.

· Support worker service providers only need to know your goals and the support you require, so how many hours a week and which days and times best suit you If the funding in your plan matches that, it should all work out properly.

· If you notice that you are not happy with a provider, you are allowed to cease services, and you can do this by sending an email or a text message if that suits you, it is best to read the service agreement you have signed for the notice period. The notice period is in most service agreements because for the service provider, this is their income.

· NDIS has a code of conduct that all providers are to follow, and you can access that information on the website.

· If you find things have changed for you, you can request a plan review. You may have to provide supporting documentation for the NDIS, and I understand this can be hard work and exhausting, especially when life is already a challenge at times, with

the right support people such as a support coordinator or LAC, could help you to get additional funding for additional support.

When the service provider and the person requiring the services come together with positive communication and the goal of working together, amazing things can happen. It's about building a team that works for the long term.



Online Courses. Are you looking to start your own Disability business? We have you covered at Break Free Consultancy.

Build a Successful Disability Business Course - Support Workers or Support Coordination


Coming up

Next month, we will cover more tips and strategies for both Providers and Participants.

Subscribe to Connect and Grow Magazine to be the first to have your copy.

(C) 2023 Break Free Consultancy


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